How to fix YouTube problem on a Samsung TV?

How-to-fix-YouTube-problem-on-a-Samsung-TV

Nothing can beat the experience of watching YouTube content on the big screen as it takes the viewing experience to the next level but if you are facing problems in launching YouTube, especially on the Samsung smart TV. It may happen due to different reasons but don’t worry as here we will discuss the basic fix to get the YouTube to work smoothly without any hiccups or calling an engineer.

YouTube is owned by Google and consumers who have bought Samsung TVs are facing issues related to YouTube App because Samsung TVs do not work on the Android operating system instead these have Tizen OS. Almost all types of video streaming Apps are supported by this Tizen like Netflix, YouTube Amazon Prime Video, etc. but some users from around the world have complaints specifically about YouTube connection.

 Fixes for YouTube on Samsung TV

YouTube servers are down

There are chances that the YouTube servers are down so it is better to check it on your mobile, tablet or any other device to see if it is working fine. Furthermore, it can be checked with other users also and once it is confirmed that the problem is not in the TV but with YouTube just wait until the services start working again. Anyways it happens rarely but in case it happens then do not panic and wait till the time YouTube servers are up.


Network issue

Once it is confirmed that there is no service issue from YouTube servers check the network connection or connection plan because it is usually seen that when the Wi-Fi connection is slow then the App on the TV does not work properly hence, it is better to check whether the internet connection is fine and there are no problems related to the Wi-Fi router. Network issues can also be checked directly from the Samsung smart TV.

Steps to check network connection on Samsung TV

Step1: Go to Samsung TV hoe then go to settings

Step 2: In the settings select the network menu and see if the network is showing connected

Step 3: Now select the up arrow to check the status of the network

Step 4: If it is connected then it will display a message the “Your TV is connected to the Internet”

Step 5: At the end, you can disconnect it and then reconnect to a faster frequency.

You can also check the internet speed and connectivity on other connected devices and if the problem is with the Wi-Fi router or Internet speed then rest the router or check if the internet plan is not over.

Corrupt YouTube App

If the above two options are working fine then there might some problem in the YouTube App hence, it should be removed and install the latest version again then check if it starts working fine as it is sometimes seen that there are some technical glitches or errors that cause the YouTube not to function properly or if the App is not updated then in this scenario the latest App can be downloaded again.



YouTube is locked with a PIN

It is also important to check whether someone has locked the YouTube App along with other Apps as Tizen OS has an option to lock selected App, especially for the kids. If the YouTube App is locked and reinstalled then also it would ask for the PIN which is usually of 4 digits.

Steps to unlock YouTube on Samsung TV

Step 1: Go to the Apps menu and select settings

Step 2: Check for the lock icon, it will show in case a PIN is used to lock it

Step 3: Simply open the App then enter the 4 digit PIN to unlock the YouTube App

YouTube Update

There are lots of updates that are rolled out for smooth functioning of the YouTube App and even fight viruses and fix bugs. Do not worry as there is no need to update it manually as there is an auto-update option available in Samsung TVs.

Steps to enable auto-update YouTube App on Samsung TV

Step 1: Open the menu and go to settings

Step 2: Find the YouTube App and select the auto-update option which is usually available at the top

Tizen OS update

It is also possible that the operating system of Samsung TV is not up to date and needs the latest updated features. It can be done by going to the settings and then selecting the software update option.

If you are still not able to access YouTube on your Samsung TV then there is one last thing that you can check otherwise you may have to call the service engineer from the Samsung Company. We usually connect hard drives or pen drives to view or play content on the big screen but there might be some bugs or viruses that are transferred to the TV. However, it can be fixed easily by choosing the inbuilt device care feature that has the capability to automatically diagnose the TV and fix them.

There are some more factors due to which the YouTube App is working on the Samsung TV like there might be some problem with the hardware or maybe problems related to memory. Anyways this can be sorted by simply resetting the system.

One should also check whether the specific Samsung TV model supports YouTube or not because not all the Samsung smart TVs support this App.


YouTube licensing may also be the reason why you are not able to watch YouTube on a big screen giving errors. Also, make sure to clear the history, cookies and cache of the device just like it is done for any latest browser. To keep YouTube working smoothly on TV it is advisable to reboot the TV at least once a month.

Final words:

We have covered all the possible reasons which might be responsible for YouTube App either not launching or working smoothly or giving errors. It is also expected that the above fixes will solve your problems without spending any penny.

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